Terms and Conditions

Using this website implies acceptance of the terms and conditions below. We recommend reading them carefully. shop-ducatex.ro reserves the right to modify these provisions without prior notice. The most recent version can be accessed on this page. Your access to and use of this website is subject to the Terms and Conditions of use and implies your explicit agreement to them, representing the understanding between the parties.

Privacy Policy

The confidentiality of your personal data is one of the main concerns of DUCATEX SRL, headquartered in Ilfov County, Jilava Commune, Ana Ipătescu Street, No. 44, acting as a data controller.

This document aims to inform you about the processing of your personal data in the context of using the website https://shop-ducatex.ro/, hereinafter referred to as the “website”.

Contents

Categories of personal data processed
Purposes and legal grounds for processing
Duration of data processing
Disclosure of personal data
Transfer of personal data
Your rights
Children’s privacy
Changes to the privacy policy

Categories of personal data processed

If you are a customer of the website, shop-ducatex.ro will process your personal data such as:

First and last name
Phone number
Email address
Billing address
Delivery address
Data regarding how you use the website (e.g., your behavior, preferences, habits)
As well as any other categories of data you provide directly when creating a user account, placing an order through the website, or in any other way resulting from the use of the website

If you create a user account using your Facebook or Google account, shop-ducatex.ro will process the following public profile data displayed by those applications: username and email address.

If you choose to create a user account only before completing an order, your email address will be requested, based on which an account will be automatically created.

If you do not complete the order, your email address and other provided data will not be stored by shop-ducatex.ro, and the created account will be automatically deleted.

If you are a visitor of the website, shop-ducatex.ro will process your personal data that you provide:

Directly, in the context of using the website (e.g., data provided in contact / questions / complaints sections)
Indirectly, such as: IP address, browser type, browsing duration, search history, operating system, language, pages viewed, full URLs, clickstream to/from/through the website, viewed/searched products, time spent on pages, interaction data (scrolling, clicks, mouse movements), user behavior data

Purposes and legal grounds for processing

If you are a customer, shop-ducatex.ro processes your data for:

Carrying out the contractual relationship (order processing, validation, shipping, invoicing, order status updates, returns, etc.)
Legal basis: Contract performance. Refusal to provide data may result in inability to fulfill the contract.
Compliance with legal obligations (tax, accounting, archiving, etc.)
Legal basis: Legal obligation. Refusal may prevent service provision.
Marketing activities (email/SMS communications about products/services)
Legal basis: Your consent. You can withdraw consent anytime via unsubscribe options or account settings.
Analysis, reporting, and improving website experience
Legal basis: Legitimate interest of improving services.

If you are a visitor, data is processed for:

Marketing communications (based on consent)
Resolving complaints and improving website performance
Legal basis: Legitimate interest

Duration of data processing

Your data will be processed as long as necessary for the purposes mentioned above.

For customers, data is retained throughout the contractual relationship and afterward according to legal obligations (e.g., 10 years for financial documents).

Deleting your account stops marketing communications but does not automatically delete your data. You must explicitly request deletion.

If you request account deletion while an order is active, deletion will be processed only after order completion.

Withdrawing marketing consent stops future processing for that purpose but does not affect past processing.

Disclosure of personal data

Your data will not be sold or rented.

However, it may be shared with:

Service providers
Delivery companies
Hosting providers
IT companies

These parties are contractually obligated to maintain confidentiality.

Data may also be disclosed to public authorities when required by law or for:

Website administration
Promotional campaigns
Service improvement
Data analysis and security
Marketing communications (within legal limits)

Transfer of personal data

Your data may be transferred outside Romania, but only within European Union countries.

Your rights

Under applicable law, you have the following rights:

Right to information
Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object (including to direct marketing)
Right not to be subject to automated decision-making
Right to lodge a complaint with the National Supervisory Authority or courts

For any questions or to exercise your rights, contact: office@ducatex.ro

Children’s privacy

shop-ducatex.ro does not knowingly collect data from individuals under 18.

If such data is collected unintentionally, parental consent will be requested or the data will be deleted.

If you become aware of such data, please contact: office@ducatex.ro

Changes to the privacy policy

We reserve the right to update this policy.

In case of major changes, you will be notified by email (if possible) or via a notice on the website.

This website uses cookies. For more details, please visit: https://shop-ducatex.ro/privacy-policy/

How to buy

You can purchase products from our store online, by phone, or via email.

1. Online Order

The product you wish to order can be found either by using the menu at the top of the page containing the product categories, or by using the search field. Once you click “Add to Cart”, the product will be automatically added to your shopping cart.

After adding all the products you wish to purchase to your cart, complete the checkout process by clicking the “Submit Order” button and proceeding through the order page. On the order page, you will need to fill in the following:

Order details: Full Name, Complete Address (County, City, Street, Number, Staircase, Building, Floor, Apartment).

Using your username and password, you can log in to view your order history, check the status of current orders, modify/delete your profile, or place future orders without re-entering your contact information.

2. Phone Order

Call +40 214 570 016 and an operator will take your order.

3. Email Order

You can send your order via email to: office@ducatex.ro

Order details: Full Name, Complete Address (County, City, Street, Number, Staircase, Building, Floor, Apartment).
Specify the desired products: Product Name, Product Code, or Product Link.

Payments Methods

You can purchase products from the website www.shop-ducatex.ro using the following payment methods:

Cash on Delivery (COD)
The cost of the products and services ordered can be paid to the courier upon delivery at the address you specify.
Through the payment processor Netopia Payments

Shipping

Delivery of our products is carried out through DPD, to any location in Romania and Europe.

The delivery time is 1–10 days from placing the order.

Shipping cost is displayed at checkout and varies depending on the destination country and the weight (kg) of the order

Return Policy

Products purchased online can be returned in accordance with Emergency Ordinance no. 34 of 2014. The consumer has the right to notify the seller in writing of their withdrawal from the purchase, without penalties and without providing a reason, within 14 days from the date of physical receipt of the product, or in the case of services, from the conclusion of the contract.

The returned product must be in the same condition in which it was delivered (including all accessories). Return shipping costs will be borne according to the law.

The 14-day withdrawal period applies only to products delivered via courier.

For products customized according to the customer’s requests, the right of return is null and void.

The return policy, according to Emergency Ordinance no. 34 of 2014, applies only to sales made to individual consumers, not to legal entities (companies).

If a product is returned in a condition that no longer allows it to be sold as new, we reserve the right to request a fee to restore it to its original state (if possible), or to cover the price difference resulting from selling the product as second-hand, or, at the customer’s option, we can resend the product at their expense.

This clause applies in accordance with Emergency Ordinance no. 34 of 2014, regarding the purchase of products from this website using distance communication techniques, applying the definitions contained in Article 2 of Emergency Ordinance no. 34 of 2014.