Privacy Policy

The confidentiality of your personal data is one of the main concerns of DUCATEX SRL, headquartered in Ilfov County, Jilava Commune, Ana Ipătescu Street, No. 44, acting as a data controller.

This document aims to inform you about the processing of your personal data in the context of using the website https://shop-ducatex.ro/, hereinafter referred to as the “website”.

Contents

  • Categories of personal data processed

  • Purposes and legal grounds for processing

  • Duration of data processing

  • Disclosure of personal data

  • Transfer of personal data

  • Your rights

  • Children’s privacy

  • Changes to the privacy policy

Categories of personal data processed

If you are a customer of the website, shop-ducatex.ro will process your personal data such as:

  • First and last name

  • Phone number

  • Email address

  • Billing address

  • Delivery address

  • Data regarding how you use the website (e.g., your behavior, preferences, habits)

  • As well as any other categories of data you provide directly when creating a user account, placing an order through the website, or in any other way resulting from the use of the website

If you create a user account using your Facebook or Google account, shop-ducatex.ro will process the following public profile data displayed by those applications: username and email address.

If you choose to create a user account only before completing an order, your email address will be requested, based on which an account will be automatically created.

If you do not complete the order, your email address and other provided data will not be stored by shop-ducatex.ro, and the created account will be automatically deleted.

If you are a visitor of the website, shop-ducatex.ro will process your personal data that you provide:

  • Directly, in the context of using the website (e.g., data provided in contact / questions / complaints sections)

  • Indirectly, such as: IP address, browser type, browsing duration, search history, operating system, language, pages viewed, full URLs, clickstream to/from/through the website, viewed/searched products, time spent on pages, interaction data (scrolling, clicks, mouse movements), user behavior data

Purposes and legal grounds for processing

If you are a customer, shop-ducatex.ro processes your data for:

  • Carrying out the contractual relationship (order processing, validation, shipping, invoicing, order status updates, returns, etc.)
    Legal basis: Contract performance. Refusal to provide data may result in inability to fulfill the contract.

  • Compliance with legal obligations (tax, accounting, archiving, etc.)
    Legal basis: Legal obligation. Refusal may prevent service provision.

  • Marketing activities (email/SMS communications about products/services)
    Legal basis: Your consent. You can withdraw consent anytime via unsubscribe options or account settings.

  • Analysis, reporting, and improving website experience
    Legal basis: Legitimate interest of improving services.

If you are a visitor, data is processed for:

  • Marketing communications (based on consent)

  • Resolving complaints and improving website performance
    Legal basis: Legitimate interest

Duration of data processing

Your data will be processed as long as necessary for the purposes mentioned above.

For customers, data is retained throughout the contractual relationship and afterward according to legal obligations (e.g., 10 years for financial documents).

Deleting your account stops marketing communications but does not automatically delete your data. You must explicitly request deletion.

If you request account deletion while an order is active, deletion will be processed only after order completion.

Withdrawing marketing consent stops future processing for that purpose but does not affect past processing.

Disclosure of personal data

Your data will not be sold or rented.

However, it may be shared with:

  • Service providers

  • Delivery companies

  • Hosting providers

  • IT companies

These parties are contractually obligated to maintain confidentiality.

Data may also be disclosed to public authorities when required by law or for:

  • Website administration

  • Promotional campaigns

  • Service improvement

  • Data analysis and security

  • Marketing communications (within legal limits)

Transfer of personal data

Your data may be transferred outside Romania, but only within European Union countries.

Your rights

Under applicable law, you have the following rights:

  • Right to information

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object (including to direct marketing)

  • Right not to be subject to automated decision-making

  • Right to lodge a complaint with the National Supervisory Authority or courts

For any questions or to exercise your rights, contact: office@ducatex.ro

Children’s privacy

shop-ducatex.ro does not knowingly collect data from individuals under 18.

If such data is collected unintentionally, parental consent will be requested or the data will be deleted.

If you become aware of such data, please contact: office@ducatex.ro

Changes to the privacy policy

We reserve the right to update this policy.

In case of major changes, you will be notified by email (if possible) or via a notice on the website.

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